Last updated: 01.05.2026
This Booking & Cancellation Policy explains how availability requests, confirmations, payments, changes and cancellations are handled by Tower Villas.
1. Availability requests
Guests can send an availability request through the website, by email, phone or WhatsApp.
An availability request is not a confirmed booking. Availability and prices must be confirmed by Tower Villas in writing.
2. Booking confirmation
A booking is confirmed only when:
- Tower Villas confirms availability and final price in writing.
- The guest accepts the booking conditions.
- The required deposit or payment is received, if applicable.
Until these steps are completed, the villa may remain available to other guests.
3. Deposit
A deposit may be required to secure the booking.
Deposit amount: 50 procent
Payment deadline: before Check-in
The booking is not guaranteed until the deposit has been received.
4. Final payment
The remaining balance must be paid according to the payment instructions confirmed at the time of booking.
Final payment deadline: 30 days before arrival
If payment is not received on time, Tower Villas may cancel the booking after notifying the guest.
5. Cancellation by the guest
Cancellation conditions depend on the rate, period and booking agreement.
Recommended structure:
- Cancellation more than 14 days before arrival: 50 % from price
- Cancellation between 30 days and 60 days before arrival: 25 % from price
- Cancellation less than 7 days before arrival: 0 % from price
- No-show: no refund, unless otherwise agreed in writing
Any bank charges or payment processing fees may be deducted from refunded amounts.
6. Changes to booking dates
Date changes are subject to availability and rate differences.
If the new dates are more expensive, the guest must pay the difference. If the new dates are cheaper, any price adjustment depends on the booking conditions agreed in writing.
7. Early departure
If a guest leaves before the confirmed check-out date, unused nights are not automatically refunded.
Refunds for early departure are considered only in exceptional cases and at the discretion of Tower Villas.
8. Cancellation by Tower Villas
In rare cases, Tower Villas may need to cancel a booking due to serious property damage, safety issues, force majeure, legal restrictions or circumstances outside our control.
In such cases, we will contact the guest as soon as possible and offer a refund of amounts paid for unused accommodation, unless another solution is agreed.
9. Travel insurance
Guests are advised to arrange travel insurance that covers cancellation, illness, delays, accidents, personal belongings and other unexpected events.
