Last updated: 01.05.2026
We want every guest to enjoy a comfortable and peaceful stay at Tower Villas. If something is not right, please contact us as soon as possible.
1. During your stay
If you notice a problem during your stay, please inform us immediately by phone, WhatsApp or email.
This gives us the opportunity to investigate and, where possible, fix the issue during your stay.
2. How to contact us
Email: office@towervillas.gr
Phone / WhatsApp: +31 6 51085106
Please include:
- your name
- villa name
- stay dates
- description of the issue
- photos, if relevant
3. Response time
We aim to respond as quickly as possible.
For urgent issues during a stay, please contact us by phone or WhatsApp.
4. After departure
Complaints submitted after departure will be reviewed, but they may be harder to verify if they were not reported during the stay.
5. External authorities
If a guest believes a complaint has not been resolved properly, they may contact the competent consumer or tourism authorities in Greece.
The Greek Ministry of Tourism provides a complaints contact channel, including email and telephone information. Gov.gr also provides information about consumer complaint submissions.
